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Frequently Asked Questions

I just purchased the DSE DLC but the app still doesn't let me continue

Problem

You can't advance past the Get Beta Access screen despite just having purchased the DSE DLC:

rhW7TGQ6gO.png

Solution

  • Make sure DSX is closed
  • In Steam, navigate to the installation directory like so:
    du1ArmilbT.png
  • Go into the Main_v3_Beta folder:
    explorer_9Vh8WoKTpg.png
  • Delete the caches directory:
    explorer_0oHLd5FMAD.png
  • Re-launch DSX and it should be good!

Where can I find the application logs

  • In Steam, navigate to the installation directory like so:
    du1ArmilbT.png
  • Go into the Main_v3_Beta folder:
    explorer_9Vh8WoKTpg.png
  • Go into the logs folder:
    explorer_mY6i5s1CFi.png
  • In here sort by Date Modified to have the most recent files on top:
    explorer_bsonrqykUM.png
  • Share the dsx-20240214.log file (different name on your machine) with support on Discord